Product Identity
Brand, full model name, serial number and the affected aircraft, payload, controller, dock, battery or accessory.
Enterprise Sales & Technical Support Across CanadaFast product access · Configuration · Training · After-sales support
Submit product, purchase, serial-number and issue details for warranty review, DJI Care Enterprise support, delivery concerns, replacement assessment or paid repair routing.
Do not ship equipment before receiving instructions. Submitting this form does not approve warranty coverage, authorize a replacement or create a return. Eligibility, required items, destination, shipping method, inspection, fees and final outcome must be confirmed for the individual case.
Select the closest situation. This does not determine coverage; it identifies the information and likely next step for review.
Use this route for a suspected product defect or malfunction that was not caused by an impact, water exposure, misuse, unauthorized modification or normal wear.
Use this route when an eligible product has accidental damage or when the team needs to confirm whether an active protection plan applies.
Use this route for visible shipping damage, a missing package component, an incorrect item or an issue identified when the order was first received.
Use this route for products outside coverage, wear-related concerns, maintenance needs, unresolved faults or equipment requiring a documented service plan.
Provide the information available now. The team may request additional evidence or manufacturer-specific records after the initial review.
Brand, full model name, serial number and the affected aircraft, payload, controller, dock, battery or accessory.
Seller, order or invoice number, purchase date, delivery date and proof of purchase where available.
Warranty context, DJI Care Enterprise plan, activation or binding status, expiry date and existing case number.
Exact warning text, error code, photos, video, screenshots, logs or a shareable evidence link without passwords.
When the issue began, what occurred beforehand, whether it is repeatable and all troubleshooting already completed.
Project deadline, acceptable downtime, location and whether temporary rental capacity should also be reviewed.
If the equipment has physical damage, unusual heat, battery swelling, water exposure, abnormal propulsion behaviour or recurring critical warnings, remove it from service and wait for qualified support guidance. Do not charge, operate or ship a visibly compromised battery without approved instructions.
Every case depends on product eligibility, purchase history, condition, evidence and the applicable manufacturer, protection-plan or store terms.
The manufacturer, protection-plan provider, carrier or seller may control the final decision. Unmanned Canada can help organize the case and route the next step, but cannot confirm eligibility without the required review.
Generally concerns eligible defects during the applicable warranty period. Product condition, exclusions and inspection findings control.
A separate protection-plan pathway for eligible products and events, subject to binding, service period, limits, fees and plan terms.
Requires prompt notice and evidence. Store policy, package condition, carrier records and timing may apply.
Diagnosis, repair, parts, maintenance, freight and taxes may be quoted when coverage does not apply or cannot be confirmed.
A support case may reveal a maintenance need, protection-plan question or temporary equipment gap.
The correct process depends on the product, seller, purchase date, condition and active protection status.
No. It begins a case review only. Coverage and outcome depend on product eligibility, evidence, inspection findings and the applicable manufacturer, protection-plan or store terms.
No. DJI Care Enterprise is a separate service plan for eligible products and events. Standard warranty and DJI Care follow different eligibility, fee, coverage and claim rules.
No. Wait until the case route, required components, preparation, destination, reference number and shipping method are confirmed. Special restrictions may apply to damaged batteries.
Include the original seller and proof of purchase. The first route may be the original dealer or manufacturer. Unmanned Canada can review the request, but service availability and responsibility must be confirmed.
Provide the exact warning or error, clear photos, video or screenshots, the event timeline, firmware context and troubleshooting already completed. Use a shareable link if files are too large for email, and never include passwords.
The case may be routed to paid diagnosis, repair, preventative maintenance, parts review or lifecycle replacement planning. Any chargeable scope must be quoted and approved before work.
Not necessarily. Visible shipping damage, missing items and incorrect products should be reported promptly with the order number, delivery date, packaging and product photos so the applicable order or carrier process can be reviewed.
The current store policy is available through the link below. A return request, warranty case and manufacturer protection claim are different processes and may have different requirements.
Read the current return policy →Complete the product and event details as accurately as possible. If important evidence is unavailable, explain what is missing in the case description.
Use the support review for an active issue, then compare protection, maintenance or temporary capacity where appropriate.
